1. Digital course purchases
LINEL Academy sells digital educational products. Course access may be made available immediately after successful payment, and course materials can be used at any time after access is granted.
2. Cancellation before access
If you need to cancel before course access has been granted, contact [email protected] as soon as possible with the email used for purchase. We will review the request before access is issued.
3. Refund requests after access
To the extent permitted by applicable law, payments are generally non-refundable after course access has been granted or course content has been downloaded, streamed, or otherwise accessed.
You may submit a written refund request within 14 calendar days of payment. We review documented duplicate charges, material technical failures that we cannot reasonably resolve, and other circumstances required by law. A request does not guarantee a refund and does not limit any non-waivable consumer rights.
4. Practice, community, and scheduled services
Professional, Premium, community, practice, feedback, or in-person components may involve limited availability and scheduling. If a component has a separate booking or attendance rule, that rule will be shown during enrollment or scheduling and applies in addition to this policy.
5. Approved refunds
Approved refunds are returned to the original payment method through Stripe. Timing depends on the payment provider and financial institution.
When a refund is issued, associated course access and any package benefits may be revoked.
6. How to request help
Email [email protected] with your full name, purchase email, course or package, date of purchase, and a short description of the issue. Please do not send payment-card details by email.
7. Your statutory rights
This policy does not exclude or limit rights that cannot be excluded or limited under applicable consumer-protection law.